Guarantees
All Orthotic shell materials are guaranteed against breakage for a period of 3 years. Top coverings, posts, and accommodations are subject to warranty for 3 months of normal wear.
Footwear Returns / Exchange / Restocking
All footwear waiting for the cast will be returned to stock after 30 days.
All footwear is eligible for return or exchange for a period of 30 days from the original invoice date. All items must be free from wear and in new condition, along with original packaging materials, and insoles.
All footwear returned for credit without an exchange for the same patient will incur a $15.00 restocking fee.
Footwear packages returned for a size or style exchange for the same patient are not charged the restocking fee in order to support our clinicians in the fitting process.
The following charges will apply for missing or damaged items:
- Missing insoles - $45.00
- Damaged or Missing original box - $45.00
Incoming Casting Kits
Any incoming negative casting kit received without a prescription form will be processed, which will incur a $10.00 administration fee and a $2.50 environmental fee. These fees are levied in order to satisify regulatory guidance from Health Canada.
Inbound Group Shipment Rates
If you plan to send us negative casting kits, check out our group rates partner page to save money getting your shipments to us.
Modification Charges
Any and all changes from the originally placed order (Rx) will incur a $35 modification charge when adding or deleting accommodations, posting from the original order.
i.e. add met pad, remove met pad, add heel post, remove heel post, and so forth.
Any change from shell material and thickness as a modification from the original order (Rx) will incur a re mold fee of $55.00. Any change from the original order of a specific type of orthotic to another may incur a remold charge. For example, change from a sandal orthotic to a sport or a dress or a casual and so forth. The addition of a deep heel cup, hard shell additions will also incur a remold fee. The remold fee will apply to remolding of shells if you exchange footwear if required when requested.
- Fitment adjustments to Atlas orthotics to non-Atlas footwear will incur a $35.00 charge.
- Recovers past the three-month warranty time frame will incur a $35.00 charge.
- Changes from type of top cover to another at any time will incur a $35.00 charge.
- Recover from ¾ to sulcus and to full length tops will incur a $35.00 charge.
- Fitment adjustments to orthotics from full length to sulcus to ¾, no charge.
- Fitment adjustments of arch apex placement no charge.
- All NON-ATLAS orthotic modifications will incur a $55+ charge, dependent upon each case.
Atlas Orthotic Lab reserves the right to alter colors and materials without notice based upon stock availability.
Casting Supplies
- 6 PACK FOAM = $38.00 + $16.00 SHIPPING + HST
- 25 PACK FOAM = $115 + $ 40.00 SHIPPING + HST
- 50 PACK FOAM = $210 + $40.00 SHIPPING + HST
Out of Province Shipping
Any modifications will be billed outbound shipping. Any shoe only exchanges will be billed outbound shipping. Any new order orthotic or package orders will not receive outbound shipping. All in bound shipping will adhere to the eShipper program.
Shipping
Footwear, orthotics or negative casts shipped in error to the lab will be shipped back at customer’s expense based on the daily rates.
Residential shipping is not a part of the commercial shipping platform within Atlas with its partners in logistics. As such, any and all residential shipping rates will incur a sur-charge of $10.00 per shipping container (box and bag).
Footwear
Manufacturers warranty varies and applies against defect or breakdown. This warranty is subjected to manufacturer’s approval and all footwear must be sent to the lab at the customer’s expense to be presented before a decision is made. This process may take up to 4 weeks. All shipping charges will be applied to the client's account.
To stay aligned with manufacturer pricing policies, footwear isn't eligible for discounts.
Administrative Fees
Manual order (Rx) order entry by CSR staff will incur a $10.00 charge.
Administrative fees for manual printing of invoices, statements, accounts, patient records will incur a $10+ charge per case.
Billing and Account Terms
New accounts are subject to submission of a credit application. Upon approval, terms are set in the following manner:
- All orders are shipped with an invoice for your office records. Monthly master statements are sent at the end of each month and are due in full by the 15th of the next month.
- Unpaid accounts are subject to a 1.5% monthly service fee. All accounts not paid in full within 30 days of the statement date will be placed on hold and subject to 3rd party collection.
- Atlas Orthotic Lab reserves the right to extend pre-payment terms to any account due to credit history or lack of trade references.
- Any account discounts must meet eligibility criteria in order to be maintained, otherwise, eligibility will be revoked without notice.
Practitioner / Professional Courtesy
Accounts that have placed 10 or more orders are eligible for a complimentary pair of Orthotics for the attending practitioner only.